Privacy Policy

Last Updated: 01.01.2025

Tap N Grab is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website in accordance with applicable Sri Lankan laws, including the Personal Data Protection Act, No. 9 of 2022 (PDPA).

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

When you place an order, register on our site, or contact us, we may collect:

• Full name
• Address (billing and delivery)
• Email address
• Phone number
• Payment details (processed securely via third-party gateways; we do NOT store card details)

1.2 Non-Personal Information

Automatically collected when you browse our website:

• IP address
• Browser and device information
• Cookies and usage data
• Pages visited and time spent on the website

1.3 WhatsApp & Social Media Interactions

If you contact us via WhatsApp, Facebook, Instagram, or other platforms, we may collect:

• Messages
• Photos/videos you voluntarily send related to orders or complaints

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Respond to inquiries and provide customer support
• Validate complaints and process replacements/refunds
• Improve website performance and user experience
• Send order confirmations, shipping updates, and promotional messages
• Ensure compliance with Sri Lankan law and fraud prevention

3. Sharing Your Information

We do NOT sell or trade your personal data.

We may share information only with:

3.1 Service Providers

For tasks such as:

• Payment processing
• Delivery/Courier services
• Website analytics
• Marketing or customer communication tools

3.2 Legal Compliance

We may disclose data if required:

• By court order
• To comply with Sri Lankan law enforcement
• To protect our legal rights

4. Data Retention

We retain your information only for as long as necessary to:

• Complete your transactions
• Provide customer support
• Fulfill legal, accounting, or reporting obligations

Once retention periods expire, your data will be securely deleted.

5. Cookies and Tracking Technologies

We use cookies to:

• Improve your shopping experience
• Remember your preferences
• Analyze site traffic and behavior

You may disable cookies through your browser settings, but this may affect website functionality.

6. Security of Your Information

We apply industry-standard measures to protect your data, including:

• SSL encryption
• Secure servers
• Restricted access controls
• Safe payment gateway integrations

Although we strive for maximum security, no method is 100% guaranteed.

7. Your Rights Under Sri Lankan Law (PDPA)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Object to certain processing activities

To exercise any rights, contact us at
Email: info.tapngrab@gmail.com
WhatsApp: +94 757226418

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these third-party sites.

9. Children’s Privacy

Our website is not intended for children under 16 years.
We do not knowingly collect data from minors.

10. Updates to This Privacy Policy

We may update this policy from time to time.
Changes become effective once published on our website.

11. Contact Us

For questions about this Privacy Policy, please contact:

Tap N Grab
WhatsApp: +94 757226418
Email: info.tapngrab@gmail.com
Address: Goodwill Plaza, Keyzer Street, Pettah